Oneida Food Service

FAQ

General FAQ
What happens if my pattern is discontinued? 

Oneida patterns are introduced with every intention of being available indefinitely. However, many patterns do run the course of existence. We make every attempt to notify our customers at least six months in advance before we discontinue any product or pattern.

Where can I purchase Oneida Foodservice products? 

Oneida's foodservice products can only be purchased through your local foodservice distributor. If you cannot locate a foodservice distributor in your area that carries Oneida products, please feel free to contact one of our Oneida Foodservice representatives for assistance.

Where can I learn more about Oneida and the Oneida Community? 

The About Oneida section of our site has a complete history of our company and the Oneida Community. In addition, there are many great books and periodicals about the Oneida Community. We suggest that you start at the Oneida Community Mansion House website (www.oneidacommunity.org).

 
Oneida Flatware Questions
What is Silverplate? 

Silverplate is the result of a process that bonds pure silver to a strong stainless steel base. Silverplating is done by  transferring a uniform layer of pure silver from a silver ingot or bar to the surface of the item being plated. To do this the piece is immersed in a special chemical plating solution and an electrical current is directed through the silver bar to the suspended piece.

Why Buy Silverplated Flatware? 
  • The look of sterling at reasonable prices
  • Silverplate gives a soft luminous glow for formal tableware
  • Pattern detail and weight similar to sterling
What is Stainless? 

Oneida's best stainless flatware is made from 18/10 and 18/8 stainless steel- a durable alloy consisting of 18% chromium and 10% or 8% nickel. Chromium gives the steel its incredible hardness and resistance to heat, stains and corrosion, while nickel gives Oneida products its soft, silver-like luster. The 18/8 and 18/10 combinations are the finest alloys available for making stainless steel flatware.

What makes it Stainless? 

Stainless steel is "stainless" because of an oxide film in the metal which, under most conditions, absorbs the common forms of discoloration. The oxide film may discolor in certain situations because of chemical reactions, but this in no way reflects the quality of the finish. Stainless steel, therefore, is a metal that stains less, but under no circumstances is it absolutely stain proof.

Why buy stainless? 
  • Dishwasher safe
  • Beautiful
  • Practical
  • Carefree
  • Economical
  • Resistant to corrosion, rust and staining
Just what does 18/10 stainless mean? 

The 18/10 combination is the finest steel alloy available in the world. 18/10 stainless has 18% chrome for maximum corrosion resistance and 10% nickel for a soft, silver-like luster. This quality feature is found in all Oneida stainless sold by the individual place setting.

Why is one pattern of Oneida stainless more expensive than another one that looks similar? 

All Oneida sold by the individual place setting is made of 18/10 stainless steel. The reasons for price differences include:

  • Weight
  • Pattern detail
  • Smoothness of finish
  • Number of available accessory pieces
Why do stains occur on some stainless? 

It is stainless ... not stain proof. Ingredients found in tea, coffee, salad dressing, vinegar and salt can cause discoloration. Pitting or spotting are usually caused by hard water or from foods with high salt content.

How should flatware be put into the dishwasher? 

Load the dishwasher with tines, bowls and blades facing down. 

What is the difference between a butter knife and a butter spreader? 

A butter spreader has a round end (so it won't poke a hole in the bread). It is used at each place setting with the bread and butter plate for formal dinners. A butter knife has a pointed end (so it can get the hard butter from the butter plate to the bread plate).

Some patterns, such as Juilliard, have large forks and spoons. Why is this? 

Some patterns have been designed using a "modified" continental styling, which is larger and similar to the sizes used in Europe. In designing flatware, Oneida designers will choose a style that suits the particular pattern.

Is my Oneida flatware easy to maintain and care for? 

Is my Oneida flatware easy to maintain and care for?

 
Oneida Dinnerware Questions
What type of dinnerware cannot go into a microwave? 

Any dinnerware that has a metal band cannot go into a microwave.

Can I warm foods in my Oneida Dinnerware? 

Oneida dinnerware is oven-safe; microwave, convection or combination ovens; up to 400 degrees F.

Is my Oneida dinnerware easy to maintain and care for? 

By following some easy steps outlined in our Handling of Dinnerware section, your investment in Oneida dinnerware should bring you years of excellent service.

What determines if a piece of dinnerware is vitrified? 

According to U.S. Government specifications, dinnerware can be considered to be vitrified when a piece will absorb less than 2/10 of 1% of its own weight when boiled in water for five hours and then soaked for 19 hours. All Oneida Foodservice dinnerware is vitrified.

What is the difference between china and porcelain? 

They really are not that different. Porcelain and china have as many common characteristics as they have differences. From a restaurateur's point of view there can be as much difference between two different pieces of china or porcelain as there would be between a piece of china and a piece of porcelain.

Here are a few areas where differences can be pointed out... 

Porcelain body color is most often a "cool" white, where china body color is often a "warm" white.

For porcelain, vitrification occurs during the second firing of a two fire process (the second firing is hotter) whereas with  china, vitrification occurs during the first firing of a two fire process (the first firing is hotter). The vitrification firing of porcelain can be 10%-12% hotter than in the china process. This can create a harder, more brittle, finished surface but can restrict the decorating palette for in-glaze color.

There is an absence of glaze on a porcelain foot (although it is highly polished) due to the firing support needed. China can be manufactured with or without a glazed foot. If the foot is not glazed, it can be polished but it is often left "dry".

Porcelain is commonly produced with a lead-free glaze for it is not needed due to the porosity of bisque and a higher glost firing temperature. Depending on how the dinnerware is made, china can be manufactured either with or without lead content in the glaze.

What is BONE CHINA? 

The term bone china refers to dinnerware made from a translucent white ceramic clay recipe that contains a specific percentage of bone ash. According to the American Society for Testing and Materials, that minimum is 25%. The British require a 50% bone ash content before a piece of dinnerware can be referred to as bone china. Oneida Bone China products meet both United States and British standards.

What is a BASE PLATE? 

Also known as a SERVICE PLATE, PLACE PLATE or CHARGER PLATE, this item is the pre-dining showpiece of a dinnerware service. These plates come in many sizes, but are traditionally sized between 10.5"-13" in diameter, often featuring very large rims.

The base plate is traditionally in place at each diner's seat when they first approach the table. It is often the most highly decorated item in an entire dinnerware service. Its function is to create a dramatic aesthetic impression, and to serve as an underliner for appetizers or before dinner drinks.

Why is a small fruit dish often referred to as a MONKEY DISH? 

It depends on whose story you believe. It may be that no one knows for sure but there are two popular versions of the origin of this term...

The first story dates back to the days of the organ grinder. It was believed that a fruit dish was often the small dish used to collect coins from the public by the organ grinder's monkey on street corners.

The second story is based on the belief that the fruit dish is often the item referred to by chefs when they are "monkeying around" in the kitchen, experimenting with new sauces and seasonings.

What causes metal marking to appear on dinnerware? 

Stainless steel or other metals such as aluminum that come in contact with dinnerware will mark it, just as a pencil will write on paper. This is because the surface of the ceramic dinnerware is actually harder than these metals.

If all of the metal components that come in contact with your dinnerware (i.e. shelves, racks, counter tops, flatware. etc.) are a good grade of stainless steel, you can avoid this problem.

How do I remove metal marks from my dinnerware? 

Revere Ware Stainless Steel Cleaner will remove even the nastiest metal marking from china or porcelain without etching or abrading the surface. It is manufactured by Copper Clad Products, Inc. of Reading, PA and can be found in many grocery and discount stores.

 
Oneida Holloware Questions
Why invest in Holloware? 

Holloware helps make the most of every aspect of a fine meal- from tantalizing appetizers right through the coffee and dessert courses. Serving your customers with fine holloware creates an image of quality and dining leadership. An image that appeals to today's dining audience.

Is my Oneida holloware easy to maintain and care for? 

By following some easy steps outlined in our Use & Care section, your investment in Oneida holloware should bring you years of excellent service.

What goes into a quality piece of holloware? 

There are many factors you can look for...

  • Strap handles on smaller items should be specially contoured and smoothly finished.
  • All items should have numerous, thorough welds at all stress points for extra strength.
  • Hinges take exceptional abuse. They should be heavy-duty pin-style or strap hinges.
  • Footed bases add elegance to table items such as coffee pots, creamers, sauce boats and supremes.
  • The more complete a holloware line is, the easier it is to expand your tabletop offering as your business grows. A complete line will have at least 70 items.
What is Silverplate? 

Silverplate is the result of a process that bonds pure silver to a strong stainless steel base. The plating is done by transferring a uniform layer of pure silver from a silver ingot or bar to the surface of the item being plated. To do this the piece is immersed in a special chemical plating solution and an electrical current is directed through the silver bar to the suspended piece.

What is Stainless? 

Oneida's best stainless holloware is made from 18/8 (or 18/10) stainless steel--a durable alloy consisting of 18% chromium and 8% (10%) nickel. Chromium gives the steel its incredible hardness and resistance to heat, stains and corrosion, while nickel gives Oneida its soft, silver-like luster. The 18/8 and 18/10 combinations are of the finest alloys available for making stainless steel holloware.

What is a Supreme Bowl? 

A supreme bowl has traditionally been used  for serving shrimp cocktail. It features a bowl you can fill with ice and an insert to place on top to hold cocktail sauce. Supreme bowls can also be used for salad dressings, dips and even as a sugar packette holder.

Are there any ways I can maximize the holloware I own? 

Absolutely! There are many applications you can try to get the most out of your investment. For example...

  • Sauceboats aren't just for gravy. Use them for salad dressing and condiments.
  • Use a condiment server for jams and use creamers for syrups.
  • Trays can be used for desserts, hors d'oeuvres, meats, and fish... even as part of a luxury coffee service.
  • Wine coolers can be used to chill bottled beer and soft drinks or even for floral arrangements.

There's no end to imaginative uses for these unique pieces.

Why do some trays have raised borders on them? 

Raised borders on round oval trays provide extra beauty and strength.

 
Oneida Drinkware Questions
Is my Oneida drinkware easy to maintain and care for? 

By following some easy steps outlined in our Use & Care section, your investment in Oneida drinkware should bring you years of excellent service.

What is mechanical shock? 

When glassware comes in sudden contact with any hard surface or object, whether it's another glass, the countertop, or a beer tap, small abrasions are created which weaken the surface and increase the chance of breakage and chipping. To avoid mechanical shock...

  • Never pick up glasses in bouquets.
  • Never stack glasses. Avoid glass to glass contact in all instances.
  • Never scoop ice with a glass. Use a plastic scoop.
  • Separate glassware, silverware and china in bus trays.
  • Do not use glassware for storage of silverware.
What is thermal shock? 

The result of a rapid temperature change in the glassware, which can create stress and/or cracking. To prevent thermal shock...

  • Never pour hot liquid into a cold glass, or cold liquid into a hot glass, such as one just out of the dishwasher.
  • Keep an adequate backup supply of glasses. A recently washed glass should be allowed to reach room temperature before being placed back in service.
What does rim tempered mean? 

Rim tempering is a process by which the rim area of a glass is reheated at a high temperature, then rapidly cooled. This process strengthens the "high impact" area of the rim for extra strength and against mechanical shock.

Why does lead crystal sparkle? 

The lead oxide in the glass causes the brilliance, which makes it sparkle.

Does lead crystal leach? 

Washing a glass with vinegar before putting it into use will prevent 90% of the lead leaching.

Does all crystal have to have lead in it? 

No. Some crystal is manufactured using materials such as magnesium, potash or other metals in them instead of lead.

How do I determine the proper glass rack to purchase? 

Your distributor will use the height and maximum diameter of your drinkware to determine the proper size glass rack your establishment will need.

Does Oneida offer custom decorating on glassware? 

Absolutely! Oneida can decorate everything from simple one-color logos to complex designs. Just contact your Oneida Foodservice Representative or local distributor and they will assist you in your custom needs.

If I want to have my glasses decorated, will the decoration wash off? 

Most glass decorators use ceramic paint and a high fire process causing the decoration to melt into the glass. Not all decorators use this process.