Oneida Food Service

Privacy Policy

Your privacy and
Oneida respects your privacy and is committed to protecting you while on our site.  We have developed this privacy policy to explain our position on privacy issues and how they relate to the use of  By visiting our site, you agree to the terms of this policy. 

How we use email:
When you opt-in to receive emails from Oneida, we will use email as a method of communication with you to announce special events and promotions, product-related announcements, and contest winners. 

Cookie files and Web beacons: uses files called cookies to track user sessions on our site.  A cookie is a small file place on your computer from a web server containing a unique ID for your computer.  Cookies enable us to customize your shopping experience and provide you with relevant content and offers.  The cookie file does not contain any personally identifying information, and cannot control or access your computer or files located on your computer.  Oneida may also use Web beacons, sometimes called a “clear GIF”, which may be linked to cookies. 

Collection of personally identifying information:
When you request a quote on, all personally identifying information (such as name, email address, postal/residence address) is submitted via secured connection, and stored in a controlled, limited access environment.  The information that we collect in this manner is required to provide you your quote. 

Oneida may also ask for information in site surveys to assist in market research, product development and site design.

This information is analyzed in aggregate to determine customer trends and to obtain feedback on the functionality and appeal of our web site. 

How we use information we collect:
If you supply us with a postal address, Oneida, Ltd. may send to the address catalogs and other mailings regarding new products and services.  If you do not wish to receive these mailings, please let us know by calling us at 800-828-7033.  We do not knowingly collect – either passively or actively – any information about children under thirteen years old.  Anyone using our site represents that they are of a majority age and may enter into legally binding contracts.  A parent or guardian of such a child may call us at 800-828-7033 to have any information about that child deleted from our databases.


Although our checkout procedure requires you to provide an email address in order to process your quote request, you may opt out of receiving future emails from Oneida by un-marking the opt-in box located below the email address section during checkout.

Questions and comments:
See the Contact Us section if you have any additional comments or questions. We are always happy to answer your questions and listen to your thoughts and suggestions.  If you would like us to correct or delete any of your personally identifiable information, please notify us via the Contact Us section. reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Policy interpretation:
Oneida reserves the right to alter our privacy policy at any time.  Any revisions or additions to our privacy policy will be posted here for public viewing at least ten days prior to their effective date.  If any dispute should arise relating to the terms of our privacy policy, you agree that those disputes will be resolved in the courts of Madison County, New York, which courts shall apply New York law, without regard to its conflicts of law principles.